User's Guide
1. How to Order
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Step 1: Searching and Selecting Products
Use various search functions such as keyword, product category, product name, specifications, and popularity ranking to find your desired products.
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Step 2: Add to Cart
Once you find the product, select the quantity and add it to your cart.
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Step 3: Confirm Your Order
Review the order details, including delivery address, payment method, order information, and billing address, on the order confirmation screen to finalize your order.
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Step 4: Order Completion
After the "Order Complete" screen appears, an order confirmation email will be sent to your registered email address. Please allow 10 to 14 business days for your item(s) to arrive.
2. Payment Methods
We accept the following payment methods:
- Credit Card
- Shop Pay
- Apple Pay
- Google Pay
- Paypal
3. Shipping Charges
Please refer to each product page for shipping charges.
4. Shipping
We will deliver your order within 10 to 14 business days after it is placed.
5. Returns and Refunds
Returns and exchanges are accepted within 7 days of receipt.
- In case of defective products, we will cover the shipping costs for returns/exchanges.
- For customer-initiated returns/exchanges, the customer will be responsible for the shipping costs.
Please refer to the Terms of Use for more details.
6. Invoices and Receipts
We cannot issue invoices or receipts.
7. Security
We comply with Japanese laws and regulations regarding the protection of personal information. For more details, please refer to our Privacy Policy.
8. Gift Wrapping
Currently, we do not offer gift wrapping services. If you have any questions, please feel free to contact our customer service via chat.